Message from IT-Head

overall responsibility for the delivery of responsive and effective support services to students, staff and other IT users within the University. The primary measure of success in this role is a high level of customer satisfaction, and the post holder will manage the people, processes and tools required to achieve this. In addition to providing excellent central IT support, the Head of Service Desk has a broader remit which encompasses developing our partnership with local ITSS in service delivery.

Objectives of this role

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Take responsibility for projects and solutions within the larger business initiative
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory